Refund policy

1. Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, items must be:

    • Unused and in the same condition you received them

    • In the original packaging with all tags and labels attached

  • Certain items, such as custom or personalized products, are non-returnable unless they are defective or damaged.

2. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is defective or incorrect.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • To request an exchange, contact our support team within 7 days of delivery.

4. Non-Returnable Items

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

5. How to Start a Return

To initiate a return, please contact us at [info@apexdesignsoffical.com] with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

Our team will provide you with the return instructions.

6. Contact Us

If you have any questions about our Return & Refund Policy, contact us at:
📧 info@apexdesignsoffical.com